Toll-free numbers India or free phone numbers offer free calling services to the customers as the cost of calling is bore by the business. A business with toll-free telephone number can benefit from it as the number is easy to remember and directly connects to the business. Toll-free number is a cloud-based communication solution that starts with a specific code that represents the country or a specific geographical location. Toll-free telephone number uses an 1800 series that can be dialled free of charge, anywhere across India. The numbers are usually prefixes of 860, 888, 855 etc.
Toll-free number India helps a business to expand effortlessly without any repeated investment or external expenditure. It can be easily installed and used. A business with toll-free number can provide round the clock service for customers to resolve issues, answer questions and address enquires. Toll-free numbers help businesses to expand effortlessly without onsite infrastructure. It also provides easy access of call recordings, sends SMS acknowledgements to customers, provides real time alerts; along with options for blacklisting and working hours setup for managing cost. Toll-free number service comes with the feature of personalizing the call flow, adding call routing rules to ensure a seamless customer service.
Features:Toll-Free Numbers
The features of toll-free number are:
- Customer service: Toll-free numbers are used by a business to make communication easier and seamless. Customer service helps in gaining confidence, establishes easy rapport building, resolves issues and enquires, improves customer satisfaction. A toll-free number is available for 24×7 for the customers. It retains the regular customers and lead easy customer flow.
- Automated routing and recording: A business used toll-free telephone number for automated routing and recording. The automated features make work easier, reduces manual work for the agents and offers professional service delivery. Automated recording helps to maintain a cloud-based database of all inbound and outbound calls. And automated routing reduces call wait times and offers instant responses.
- IVR integration: The integration helps in answering customer query with the multi-level menu to establish immediate interaction with the customers. IVR menu also offer self service features where the customers can get all solution just by choosing from the menu.
Healthcare providers and toll-free number use:
Toll-free number India is used by different businesses and industries, healthcare providers being one of them.
- Telemedicine and consultancy: Toll-free number is used for telemedicine and consultation in the healthcare industry. It makes healthcare accessible, available and affordable. Patients may not be able to travel far; telemedicine makes it easier. Through audio or video calls, patients can easily discuss anything with the doctors. It also ensures privacy as no information is shared out in public. This is best utilized for mental health consultation as people can comfortably discuss their issues without having the face in person and get the best service.
- Reminders: Toll-free numbers can be used for timely reminders for routine check-up, new services, discounts etc. with this feature. It helps the customer to be aware of different services offered. It makes healthcare services accessible to the customers without disclosing any private information of the patient. It also offers a stable lead generation with increasing customer engagement rate and thus results in customer satisfaction.
- Emergency services: Toll-free numbers are also used for emergency services by the healthcare industry. Calling for ambulance services, suicide prevention, burns or falls can also be used by toll-free numbers. For mental health, suicide cases, domestic violence and other support lines can be incorporated with missed call solutions as well.
- Information and awareness: Toll-free numbers can be used for sharing important information or for awareness generation. A customer can directly call on the given number for gaining information on specific issues. It can also be used to inform about health conditions for people to be more careful. Like during COVID, toll-free helpline numbers were used for clarity of information and also for FAQs.
Conclusion:
Toll-free numbers in healthcare makes communication clear, seamless and open for all. It reduces communication barriers and offers all services just by dialing numbers. One can book an appointment, take a test, get reports, get reminded for a test etc just by a call. It makes healthcare simplified, and as it is free it is also accessible. A good toll-free number provider can help healthcare to offer better facilities for the customers.
