As digital business processes evolve, companies face two major challenges: maintaining a seamless customer journey and managing data across platforms efficiently. On one side, Magento 2 Cloud delivers flexible, scalable commerce experiences. On the other, Microsoft Dynamics CRM and SharePoint provide robust tools for managing customer relationships and document collaboration.
At Bluethink Inc, we specialize in integrating these ecosystems—building eCommerce platforms on Magento 2 Cloud while connecting CRM and SharePoint to streamline operations, improve productivity, and enhance the customer experience from end to end.
Magento 2 Cloud: Commerce That Scales
Magento 2 Cloud (Adobe Commerce on Cloud) is a managed, cloud-based version of Magento that provides built-in performance, scalability, and DevOps tools. It empowers businesses to go beyond traditional eCommerce by offering rich features out-of-the-box, combined with the ability to customize and scale quickly.
Key Benefits:
- Cloud infrastructure on AWS or Azure
- Built-in CI/CD tools for efficient deployments
- Performance optimization with ElasticSearch, Fastly CDN, and New Relic
- 24/7 monitoring and automated backups
- Enterprise-level security and compliance
Whether you’re a B2B manufacturer or a multi-brand retailer, Magento 2 Cloud ensures your digital store is fast, secure, and scalable.
At Bluethink Inc, our Magento-certified developers architect cloud-native solutions that are tailored to your business goals, from complex checkout flows to custom integrations with ERPs and CRMs.
Dynamics CRM + SharePoint: Collaboration Meets Customer Data
While Magento handles the frontend of customer engagement, Dynamics CRM manages the relationship behind the scenes—tracking leads, sales, support cases, and marketing campaigns. But managing customer documents, contracts, and internal communications directly within CRM can be limiting.
That’s where SharePoint integration becomes a game-changer.
What CRM–SharePoint Integration Enables:
- Automatic document storage in SharePoint linked to CRM records
- Collaboration tools like versioning, co-authoring, and audit tracking
- Reduced CRM storage costs by offloading files to SharePoint
- Secure, role-based access to documents across departments
- Custom workflows using Power Automate for approvals and notifications
With the right setup, teams can manage both structured customer data and unstructured content like proposals, contracts, and support files—without leaving their CRM interface.
Use Case: Unifying Commerce and Sales Operations
Client Profile:
A mid-sized B2B electronics distributor wanted to unify their customer experience. They used Magento 2 Cloud for digital orders and self-service portals, Dynamics CRM for sales team operations, and SharePoint for document storage. But none of these systems talked to each other.
Challenges:
- Sales documents were scattered and hard to track
- Manual processes delayed order fulfillment
- Customer data wasn’t unified across platforms
Bluethink Solution:
- Deployed Magento 2 Cloud to handle real-time customer orders and pricing logic.
- Integrated Dynamics CRM with SharePoint, automating folder creation and linking records to documents.
- Created a custom API layer to sync order statuses between Magento and Dynamics.
- Implemented Power Automate workflows to notify sales teams of order updates and document changes.
Results:
- 30% faster document retrieval
- Unified customer records across systems
- Improved order accuracy and fulfillment speed
- Reduced CRM storage costs by 40%
Why Bluethink Inc?
We bring together deep expertise in eCommerce development, Microsoft integrations, and cloud infrastructure. Whether you’re building from scratch or modernizing existing systems, we ensure your platforms work in harmony.
Our Capabilities:
- Magento 2 Cloud architecture, setup, and custom module development
- Microsoft Dynamics CRM implementation and customization
- SharePoint configuration and automation
- Secure data sync and connector development
- Workflow automation with Power Platform
We don’t just connect systems—we help businesses build smarter, more agile operations across customer-facing and internal teams.
Our Process
- Assessment & Strategy
Understand current systems, workflows, and business goals. - Architecture & Planning
Design a modular, cloud-first ecosystem with integrated touchpoints. - Custom Development
Build scalable Magento solutions and CRM–SharePoint connectors. - Testing & QA
Validate performance, permissions, and integration logic. - Deployment & Support
Go live with documentation, training, and ongoing optimization.
Final Thoughts
In today’s connected business environment, isolated systems slow progress and increase risk. Integrating your Magento 2 Cloud commerce platform with your CRM and document collaboration tools isn’t just a technical upgrade—it’s a strategic investment in efficiency and customer satisfaction.
At Bluethink Inc, we help businesses bridge the gap between customer touchpoints and internal systems. The result? Faster sales cycles, smoother operations, and a more connected digital enterprise.
